SHIPPING & DELIVERY

For orders containing fragile, bulky, or heavy items, shipping prices and times may differ.
In these circumstances, if the shipping method is not accurately shown at the point of order placement, our customer service team will contact you prior to your order being dispatched.

Please note that products are shipped from Malaysia and may be subject to customs import duties and/or taxes based on the destination country.
If assessed, customs fees are the responsibility of the customer.
Unfortunately, we have no control over these charges and will not be able to advise on what the cost would be, as customs policies and import duties vary widely from country to country.
You may wish to visit your local customs website for full details.

In the event that an order is shipped and buyer refused acceptance of shipment delivery due to import duties and taxes assessment, all return duties and taxes and shipping charges will be billed to the buyer’s method of payment.
Shipping fees are not refundable for undeliverable or refused shipments.

You will receive email notification confirming when your order is dispatched. In most cases this means 7 - 10 days for Malaysia deliveries

Orders will be processed during our company business hours between Monday and Friday.
All orders placed on weekends and public holidays will be processed on the next available business day.
Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

Due to the upcoming Christmas and New Year festive peak season, shipment deliveries may take longer.

During this period, please allow a further 7-10 business days on top of the usual delivery lead time.

We also provide shipping delivery to these countries:

• Brunei
• Cambodia
• Indonesia
• Malaysia
• Myanmar
• Philippines
• Singapore
• Thailand
• Vietnam

We will send out the packages via Poslaju for delivery daily, latest within 7 days of purchase.

Poslaju’s online tracking is the fastest way to find out where your shipment is.
No need to call Customer Service when Poslaju can offer you real-time details of your shipment’s progress as it speeds through the Poslaju Network on the way to its destination
You can trace your package using the trace code here:- http://www.poslaju.com.my/track.aspx

We send the package on next day of payment.

If you are expecting to receive a delivery from City Link, then you can Track your Parcel.
Citty Link tracking system will tell you the current status of your delivery and when you can expect your parcel to be delivered.
Use the online tracking system by entering your consignment number in Track Your Parcel at this page:
http://www.citylinkexpress.com/tracking.html